Competency Mapping

10/2/2025

Author : G. Pandu Naik

Competency based human resource (HR) management practices make positive impact. That is why most of the reputed organizations in India and abroad have introduced it. Even though competency based HR has a history of nearly thirty years, it continues to be a confused subject even today for want of proper books. In recent times many of our Business Schools have introduced competency mapping as a specialized subject but teachers and students are finding it difficult to get a good book to study. Dearth of good books in this subject is not the case in India alone but in the entire Asia Pacific region. Another subject in HR which is very important but does not have good books is Personal Growth and Interpersonal Effectiveness. Considering these needs of HR profession in mind I have written this book by utilizing my professional and academic experience.

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CONTENTS

Chapter 1 - UNDERSTANDING COMPETENCY APPROACH
Chapter 2 - COMPETENCY MAPPING PROCEDURE
Chapter 3 - METHODS OF DATA COLLECTION FOR MAPPING
Chapter 4 - DEVELOPING COMPETENCY MODELS FROM RAW DATA
Chapter 5 - SPECIMEN COMPETENCY DICTIONARY
Chapter 6 - ASSESSMENT AND DEVELOPMENT CENTRE
Chapter 7 - FEEDBACK BASED DEVELOPMENT
Chapter 8 - EMPLOYEE SURVEY
Chapter 9 - PEOPLE CAPABILITY MATURITY MODEL
Chapter 10 - PERFORMANCE MANAGEMENT
Chapter 11 - JOHARI WINDOW FOR LEADERSHIP
Chapter 12 - LOCUS OF CONTROL
Chapter 13 - SELF CONCEPT
Chapter 14 - EMOTIONAL INTELLIGENCE
Chapter 15 - SENSITIVITY TRAINING
Chapter 16 - TRANSACTIONAL ANALYSIS
Chapter 17 - PSYCHOANALYSIS
Chapter 18 - INTERPERSONAL ORIENTATION
Chapter 19 - PERSONALITY TYPES
Chapter 20 - EMPLOYEE ENGAGEMENT

CASE STUDIES
Case No. 1 - Chasing Success at Vedicom
Case No. 2 - Competency Assessment and Development at Zeneta
Case NO.3 - Integrated Competency Framework at KPMG
Case NO.4 - Competency Approach for Recruitment at Barclays
Case No.5 - Competency Dictionary at British Council
Case NO.6 - Fast Track Development Centre by IIHRM
Case No. 7 - 360 Degree Feedback at Halton Healthcare
Case NO.8 - HR Customer Satisfaction Survey at Sasken
Case NO.9 - P-CMM at Wipro
Case No. 10 - Performance Management System at TISCO
Case No. 11 - Credential Quest for Open Culture
Case No. 12 - Life with God's Grace at Henry Mission
Case No. 13 - Madonna's View of Herself
Case No. 14 - Soaked Hearts at Lambani Systems Limited
Case No. 15 - The State of ISADS Sensitivity Training
Case No. 16 - Tharini, Tharaka Tamburi at their Worst and Best
Case No. 17 - Telesis uses e-Neuro for Mental Health
Case No. 18 - The Saga of Suresh and Soni
Case No. 19 - Sharma Technologies use Psychological Tests
Case No. 20 - Employee Engagement at Motorola
INDEX